Summary General Terms and Conditions Bellfruitcasino.com
Greentube Alderney Ltd. is the operator of bellfruitcasino.com, located in Alderney and licensed by the UK Gambling Commission (http://www.gamblingcommission.gov.uk).
This document is a summary of Bell Fruit Casino’s terms and conditions (GTC). This text is not a substitute for the full version of the GTC. The full version of the GTC is accepted by the player by accessing any part of the website regardless of whether or not the player chooses to register and open an account. The GTC are binding for the whole contracting period.
bellfruitcasino.com offers casino games which can be played by wagering money. It is available for desktop as well as mobile devices. The access to games and services on offer are subject to a minimum age of 18 years and certain other conditions as stated in the full version of the GTC.
bellfruitcasino.com is based on the current state of the art technology. Nevertheless the company does not guarantee the availability and continuous full functionality of all its games and services. All reasonable efforts will be made to correct any identified defaults that may occur. Players are solely responsible for the technical configuration of the computer or device used to connect to bellfruitcasino.com. Further information regarding liability can be found in the full version of the GTC.
At registration players must provide: user name, email, password, first and last name, address, date of birth as well as a security question and answer. Each player is only allowed to open one account. Registration is free of charge. Once the account is created and the email address confirmed, the account can be credited with money, which can then be used as a stake within the games.
Deposits to the player account are made by using various payment methods. The company does not warrant that all methods of payment are available at all times. The minimum acceptable deposit amount is £10.
If a player’s age and identity cannot be verified successfully the player will be excluded from bellfruitcasino.com. The company reserves the right to demand additional proof of identity e.g. passport in case the player’s age and identity cannot be successfully verified.
Bonus money can be credited to the player account under certain conditions defined by the operator and explained in the bellfruitcasino.com help section. It can only be paid out once it has been transformed into real cash winnings. If an account contains both the player’s own money and bonus money, the bonus money will only be available for wagering once the existing money has been used.
Winnings or parts thereof will be paid out upon request of the player. The requested payout sum must be at least £10. Payouts can only be made to an account of the player requesting such payout. The company will request a valid ID document from every player at the first payout to fulfill its obligations regarding the prevention of money laundering. In case the player does not have a valid passport, driving license or equivalent, the company will only accept other types of documents at its sole discretion. Said documents must leave no doubt as to the players´ identity and age.
The company undertakes thorough checks whenever a player requests a payout. Therefore it can take up to 10 working days until a payout can be transferred to the account requested by the player. The company reserves the right to retain the payment in case of suspicious transactions or behavior of the player.
The company retains fees from its players for some services. Please have a look at the “Fees” section in the full version of the GTC for detailed information.
The company strongly advises its players to play responsibly. To support a responsible gaming behaviour the company offers account limitations and self-exclusion services. More information regarding responsible gaming can be found here.
In the event of player misconduct, the company reserves the right to immediately exclude the player from any further use of the website and to terminate the contract with the company. Both parties are entitled to terminate the contract at any time with immediate effect without statement of a reason or cause.
Customer support can be contacted under firstname.lastname@example.org. The support team will attempt to handle player complaints as soon as reasonably possible. If the complaint cannot be resolved to the player’s satisfaction, the player can refer the complaint to The Independent Betting Adjudication Service (IBAS), which is the company’s alternative dispute resolution agency (“ADR”). IBAS can be reached by:
- e-mail under email@example.com
- phone under (+44) 020 7347 5883
- filling out the contact form on the IBAS website
Players will be informed of any changes or amendments to the General Terms and Conditions per e-mail, at least 48 hours before the changes come into effect. Where such changes or amendments take place, the players will be presented with a pop-up requiring them to accept the new General Terms and Conditions before continuing to use the games. Players are obliged to regularly inform themselves about the current version of the General Terms and Conditions.